Customer success with AI
Explore how Microsoft AI and Microsoft 365 Copilot can transform your organization with real-world customer stories and results.
Secure, scalable, and successful AI across every industry
Join the tens of thousands of organizations improving communications, streamlining operations, and bending the curve on innovation.
Business impact
Discover how AI is transforming the workplace
75%
Reduction in Ontada’s data processing time using Azure OpenAI Service Batch API.
70%
Of Ontada’s previously unanalyzed, unstructured data has been transformed using Azure AI.
4 million
Of Air India’s customer queries managed with Azure AI.
97%
Of Air India’s customer sessions are now fully automated.
Executive insights
Hear stories of AI transformation from Microsoft customers and how AI is helping them modify business strategies, culture, and employee expectations to impact outcomes.
AI business resources
Advance your AI transformation
Help your organization achieve its goals with expert insights and guidance from a curated set of AI business resources and e-books.
Customer stories
Organizations in all industries and of all sizes—from startups to Fortune 500—are doing amazing things with Microsoft AI
C.H. Robinson transforms customer quote system with Microsoft AI
C.H. Robinson used Microsoft AI to cut email quote times to 32 seconds, boosting productivity by 15%.
EY teams enhance inclusivity of AI development with Azure AI
EY enhances inclusive AI with Azure, focusing on neurodivergent users, boosting accessibility and innovation.
Building a data foundation for the AI era
Avanade reduces complexity, increases security, and elevates experiences with Microsoft Fabric.
Building a modern foundation for AI to elevate experiences
Moving from on-premises to the cloud, Kantar deploys Microsoft 365 and Windows 11 Enterprise.
Empowering 200,000 employees for generative AI excellence
Investing USD $1 Billion in 2023, Wipro advanced employee AI proficiency to drive customer value.
KPMG sees productivity wins with AI chat
KPMG built AI assistant KymChat using Azure AI, then boosted search quality with Azure Cosmos DB for MongoDB vCore.
Perplexity.AI doubles search throughput
Perplexity.AI’s answer engine uses Azure AI Foundry to deliver a fast, scalable search experience.
TomTom transforms driving with AI
TomTom turned car navigation into lifelike conversational infotainment using Azure OpenAI Service.
Reimagining employee productivity and engagement
Lumen Technologies redefines customer success and sales processes with AI-powered Microsoft Copilot.
Saving 30,000 hours each year with AI
To streamline processes, Cineplex uses Power Platform to automate solutions across departments.
Telstra dials in elevated customer service
Telstra built tools with Azure OpenAI Service to enhance customer service speed and effectiveness.
AT&T improves operational efficiency
By using Azure OpenAI Service to automate business operations, AT&T delivers on time for less.
LALIGA transforms fan engagement with AI
LALIGA reimagines data and AI at scale to deliver thrilling experiences to fans while driving growth.
Dentsu delights customers with fast media insights using Azure AI
Dentsu uses Azure AI to cut analysis time by 80% and time to insight by 90%, boosting client satisfaction.
NBA creates unified platform with Microsoft Azure
The NBA uses Azure AI for real-time game insights, enhancing fan experience with interactive content.
Reddit broadens accessibility for blind and low vision people
Reddit generated alt text for millions of images using Azure AI Vision.
Ramping up groundbreaking innovation with AI
Schneider Electric embeds AI in customer facing and sustainability solutions with Azure AI.
Saving 61% on marketing automation and improving efficiency
To gain visibility to insights and save costs, Kodak Alaris chose Dynamics 365 Customer Insights.
Iveco Group amplifies employee productivity
Iveco Group’s chatbot, powered by Azure Open AI Service, boosts staff productivity and creativity.
Saving time by streamlining invoice processing
Volvo simplified invoice and claims processing with Azure AI—saving over 10,000 manual work hours.
Connecting people with an AI-enabled app
Siemens created a Teams app using Azure AI that connects soople to solve problems in real time.
Lexmark paves the way for revenue growth
Lexmark used Azure AI to expand services to multiple partner categories and increase revenue.
VW expands translation capabilities
To accelerate translations in 60+ languages, Volkswagen is using Azure AI in up to 16,000 projects daily.
AI helps a leading construction company manage risk
To identify the impact of new projects and proactively mitigate risk, Strabag created a solution using Azure OpenAI Service.
Mars Science & Diagnostics uses Azure AI to transform veterinary science
Mars uses Azure AI for faster, accurate vet diagnostics, enhancing pet health with quick results.
Operation Smile speeds positive global patient outcomes with Azure AI
Operation Smile uses Azure AI to enhance patient care, reducing errors and improving efficiency.
Reshaping the future of healthcare
Amgen is transforming drug discovery and business processes with Azure AI and Copilot.
Kry simplifies personalized patient care
Kry personalizes patient care, improves quality, and reduces administration using Azure AI.
Mercy makes efficiency gains—and saves on costs
Mercy automates healthcare tasks, saves time, and lowers operational costs using Azure AI solutions.
Medicine meets responsible AI in the NHS Foundation Trust
Helping doctors turn data into medical insights with Azure Machine Learning and the Responsible AI Dashboard.
Transforming operations and business innovation
McDonald’s China powers customer service, quality, and operational excellence with Azure AI.
Empowering people to innovate processes
HEINEKEN expanded data access, encouraged innovation, and streamlined processes with Azure AI.
British retailer builds brand loyalty
Marks & Spencer uses Azure Machine Learning to enhance its customer loyalty program and experience.
Beiersdorf accelerates Research & Development with AI
Beiersdorf democratizes terabytes of data using AI and semantic capabilities to speed R&D.
Fashable makes fashion more sustainable
Portugal-based Fashable helps fashion brands create new designs faster and with less waste using GenAI.
CarMax streamlines customer reviews
CarMax used Azure OpenAI Service to generate customer review summaries for 5,000 car pages in a few months.
Making great literature more accessible
Project Gutenberg brings 5,000 free audiobooks to the world using AI-generated book narration.
Helping more students graduate
Broward College improves student retention using strategies created with machine learning and responsible AI.
Weaving AI into multiple business operations
Air India empowers collaborative decision-making using Microsoft 365 Copilot.
Making tamperproof blockchain data globally accessible
Space and Time uses Azure OpenAI Service to support its expert-led services for blockchain data.
Reducing manual processing time and costs
Automating with Azure Open AI Service enables Nsure.com to sell more while lowering costs by 50%.
IFAD brings critical data to remote regions
To help fragile rural communities find agricultural opportunities, IFAD uses Azure Open AI Service.
Lucy boosts platform adoption to 100%
Lucy helps people find what they need using Azure services to connect data and tighten workflows.
John Hancock reduces costs with an AI chatbot
John Hancock reduced incoming support calls, and improved cost savings using Azure AI Bot Service.
Take the next step
Azure AI Solutions
Get AI-ready with Azure
Build and deploy your own AI solutions using advanced vision, speech, language, and decision-making AI models.
Microsoft 365 Copilot
Shape the future of your business with Copilot
Work more productively, boost efficiency, and improve business outcomes with Microsoft 365 Copilot.
Copilot Studio
Extend and create copilot experiences
Build your own copilot or extend Microsoft 365 Copilot with an end-to-end conversational design studio.
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